As the Manager of Client Experience - Processes & Systems, you will serve as a strategic partner to the Senior Manager while providing flexible support across our Knowledge & Content, AI Experiences, Special Projects, and CX Systems teams. This role identifies critical areas for improvement, stepping in to support other teams as needed, and driving key cross-functional initiatives that enhance both client and agent experiences.
Be a part of UChicago Medicine as the Program Manager of Patient Experience Improvement & Innovation for the Patient Experience Department. Here, you will serve as an internal expert of our patient experience initiatives for the Emergency Departments (ED), including unplanned admissions. You’ll partner closely with our ED, inpatient, and operations leadership to drive positive outcomes serving the health system’s local communities.
Drive strategic initiatives and outcomes across the business. Bring structure to ambiguous problems and scope, plan, and execute work from start to finish to drive measurable outcomes. Partner with senior management teams and dive deep to develop and implement data-driven solutions for a wide range of challenges.
As an Operations Associate, you will support daily business operations while delivering projects that increase operational capabilities and improve process efficiency. Responsibilities include analyzing workstreams, collaborating with departments, and driving special projects to enhance operational capabilities.
We’re looking for a hands-on, tech-savvy Operations Manager who thrives in a startup environment and can wear multiple hats across HR, payroll, benefits, IT, and project management. This is a unique opportunity to join a small, agile core team, shape our culture, and build the foundations of our company as we scale.
The Senior Operations Manager will lead day-to-day operations for a portfolio of federal contracts while partnering with Business Development to expand BRIC’s Professional Services vertical. This role is accountable for scope, schedule, and budget across assigned efforts, oversees project teams, maintains continuous customer engagement, and ensures contract compliance and cross-functional coordination.
Lead a diverse group of individuals that are at the top of their field, a high-performing team that works hard, plays hard and is there for each other. Make decisions to make them the best that they can be and to encourage their growth to even greater heights. The manager will work on maintaining high levels of service and building relationships with customers.
The Senior Escalations Program Manager is the single-threaded owner for complex customer escalations, coordinating resources, managing executive communications, and ensuring rapid resolution. Leveraging insights from these cases, the role leads projects that eliminate root causes, streamline workflows, and scale processes.
The Business Operations Manager role is for an experienced individual contributor who will embed within our most critical cross-functional initiatives, ensuring strategic clarity and driving execution. You will apply broad expertise to significant and unique operational challenges, translating company strategy into actionable plans. This position requires conceptual thinking, independent judgment, and a focus on delivering measurable impact.
The Director, Project Delivery will have strong knowledge of agency workflow and financial management with demonstratable experience leading and managing a portfolio of business and team in Project Management and operational excellence. The ideal candidate will drive a positive and collaborative working environment, and both lead and drive working relationships across agency departments, with clients, and with external partners.